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Careers at Bitstream

About the Company

Bitstream is a family of talented engineers who value correctness over expediency. Each of us brings something different to the table, and we know you have something incredible to offer as well. We manage ourselves, while looking out for one another; we prioritize security in everything that we do; and we provide our clients with excellent service and rapid response - executing the solutions and facilitating the support they need to succeed. And with each success, we really do play as hard as we work.

Our company culture is the sum of each of our styles and strengths, and we’re eager for you to contribute to it.

We encourage you to review our website and get to know more about our company before applying.

Current Opportunities

Junior Systems Administrator

Junior Systems Administrator

Location: Atlanta, GA
Must live in the greater Atlanta area or be willing to relocate

COMPANY OVERVIEW:

Bitstream is a dynamic Managed Service Provider (MSP) based in Atlanta, Georgia. We deliver IT solutions to a range of industries, such as automotive, finance, and legal. Our focus on fast, efficient support is powered by a commitment to the Principle of Least Privilege, rigorous documentation, and a standardized technology stack, ensuring consistent, high-quality service delivery.

We pride ourselves on operating remotely, enabling flexible, responsive support while adapting to modern work environments. At Bitstream, we foster an inclusive and supportive workplace that encourages innovation and continuous improvement, underscoring our dedication to integrity, excellence, and teamwork.

POSITION SUMMARY:

Bitstream is seeking a motivated and detail-oriented Junior Systems Administrator to join our team. In this role, you will provide vital IT support to our clients via the IT Helpdesk, emphasizing effective problem-solving and exceptional customer satisfaction. Your key responsibilities will include managing user accounts and ensuring the seamless operation of email and VOIP systems. By adhering to the principles of least privilege and following Standard Operating Procedures, you will play a crucial role in maintaining our high service standards.

We are looking for candidates eager to learn new technologies and enthusiastic about growing within our organization. You will have opportunities to expand your skills by managing Full-Stack Meraki Networks, Azure Resources, Active Directory Environments and Microsoft 365 Services, along with contributing your own ideas to drive future growth.

The position requires travel to client sites, occasional overnight stays, and some weekend work during client onboarding. We offer clear paths for advancement for team members who demonstrate passion and drive. Your dedication will be recognized and rewarded as you progress in your career with us.

WHAT WE OFFER:

  • Competitive Salary + Annual Bonus
  • Medical, Vision, Dental, Disability & Life Insurance
  • 401(k)
  • Flexible PTO

KEY RESPONSIBILITIES:

REQUIRED:

CLIENT SUPPORT:
  • Provide comprehensive support to clients via the IT Helpdesk to resolve IT issues efficiently.
  • Apply principles of customer service while upholding the principles of least privilege.
TECHNICAL IMPLEMENTATION:
  • Implement desktop imaging and operating system deployment on both new and existing hardware.
  • Manage user accounts, email systems, and VOIP phone system administration.
APPLICATION AND HARDWARE SUPPORT:
  • Support applications such as Microsoft Windows, Microsoft Office, QuickBooks, web browsers, and Adobe Creative Cloud.
  • Troubleshoot and resolve software and hardware issues promptly.
DOCUMENTATION AND PROCEDURES:
  • Develop and maintain procedure documentation and FAQ guides for user queries and admin tasks.
  • Ensure documentation is kept current and accessible for team use.
COLLABORATION AND CLIENT INTERACTION:
  • Communicate effectively with clients and team members over phone calls, email and chat to ensure clear understanding of issues and solutions.
  • Travel to client sites as needed to provide support and consultative services.

CONTINUOUS IMPROVEMENT:

  • Identify opportunities for streamlining processes and improving client satisfaction.
  • Stay current with industry trends and new technologies to contribute to team knowledge.

QUALIFICATIONS/REQUIREMENTS:

EDUCATION:

  • Bachelor's or Associate's degree in Management Information Systems (MIS), Computer Science (CS), Networking, or a related field preferred.

PREFERRED CERTIFICATIONS:

  • CCNA (Cisco Certified Network Associate)
  • Microsoft Azure

TECHNICAL SKILLS:

  • Mastery of Microsoft Windows Desktop Operating Systems.
  • Experience with Microsoft Azure and Active Directory.
  • Proficiency in Microsoft 365 administration.
  • Familiarity with Google G Suite.
  • Knowledge of desktop imaging and operating system deployment.

ADDITIONAL REQUIREMENTS:

  • Excellent communication skills with a strong focus on customer service.
  • Valid Driver's License and reliable transportation.
  • Must be authorized to work in the U.S. without sponsorship.
  • Must pass pre-employment testing, including background checks and Motor Vehicle Record (MVR) checks.
  • Ability to travel to client sites as needed and work some nights and weekends.

SOFT SKILLS AND COMPETENCIES:

  • Strong problem-solving and analytical skills.
  • Capacity to work independently and collaboratively in a team.
  • Detail-oriented with a commitment to maintaining high standards of documentation and procedure adherence.
  • Adaptability to learn new technologies quickly.

Apply for a Position

Please email your resume to [email protected]

Join Bitstream and embark on a rewarding journey of professional growth and opportunity. We look forward to welcoming the next valuable member to our team!