Managed Services

It’s the smart, cost-effective way to support your users and IT infrastructure

The great advantage of Bitstream’s Managed Services is that your IT environment will be monitored 24/7 by our expert technicians. We’ll rebuild your infrastructure from the ground up, perform regular software updates, and monitor your hardware and network traffic to ensure security. This means many potential problems will be detected and eliminated before they lead to costly downtime.

You’ll be working with a team of certified technicians who have a wide array of skills to assist with all your technology needs. We can serve as your entire IT department or support your internal IT team for a flat monthly fee. Our goal is to convince you that this approach makes financial sense, saving up to thousands of dollars per month when compared to hiring a full time IT staff.

With our Managed Services, your business can budget IT expenses for the entire year and eliminate unforeseen costs.

Outsourced IT support you can count on:

  • 24/7 help desk – day or night, weekday or weekend, our technicians are available to provide the assistance you need
  • Fast response times – we respond to support requests within 15 minutes and usually resolve them within 24 hours
  • Meticulous ticket tracking – we track your ticket from the first phone call to problem resolution, ensuring nothing slips through the cracks
  • Regular meetings – our team meets daily to ensure everyone is on the same page and that projects are completed on schedule