Our preferred method for supporting computing infrastructure is in exchange for a flat monthly fee which is a function of the size and complexity of the network.
We feel that this method is beneficial to both your organization and to Bitstream Consulting simultaneously.
Because of the incentive structure, and budgeting advantages.
Active Monitoring And Preventive Maintenance
The great advantage of Managed Services is that your computer environment will be monitored at all times by our IT management systems. Our technicians will perform regular software updates to operating systems and applications, monitor hardware health, monitor network traffic for suspicious activity, and monitor resource utilization. Many potential problems will be detected before a worst case scenario occurs.
Mutually Beneficial Incentive Structure
To see why a flat rate compensation structure is best, let’s first invert and look at the trouble that an hourly rate can cause.
An hourly rate incentivizes the IT consultant to bill as many hours as possible, and as a result of the known character of human behavior, the client is likely to pay more than they should. In general, you should never reward bad behavior, and hourly billing does just that. You shouldn’t reward the existence of problems.
A flat rate agreement, on the other hand, rewards the desired result. What is that? It’s the existence of a trouble free computing environment. The IT consultant ends up with a business with a profitability that is inversely proportional to the amount of trouble that the client has with their computer network. Both Bitstream and the client benefit from a properly operating IT infrastructure.
What will it cost your business? Getting the answer to this question is free. Contact us and set up an appointment for a site survey to find out.
A flat monthly fee for IT support agreement means that your business can budget IT expenses for the entire year, and eliminate the possibility of unforeseen expenses of a large magnitude.