We have over a decade of relationships and solid experience building and managing Automotive Dealership computer networks.
There is sufficient generality across IT such that Bitstream can provide consulting and support in any business environment. However, we do have a particular industry in which we have an extensive amount of expertise – the automotive dealership industry.
Over the course of the last 14 years, Bitstream has been responsible for complete IT overhaul projects at well over two dozen car dealerships. And at each one of them, the project resulted in such dramatic improvements in the security, speed, and efficiency of the dealership network that the relationships created still exist today.
We understand and cater to the unique nature of the automotive business, such as:
- High demands on uptime and reliability – we know that dealerships operate 14 or more hours a day and at least six days a week, and that business is transacted from open to close
- Connectivity between multiple locations for multi-dealer groups – we have designed the telecommunications and routing infrastructure that links multiple dealerships in dealer groups. This can allow multiple locations to operate off of a single DMS system, but solid design is essential to meet reliability requirements.
- Quick response time requirement – even with a perfect network design, any individual computer can fail at any time, and we know how important it is to be able to respond immediately to dealership needs. That’s why we offer support around the clock, maintain permanent VPN tunnels to our client networks for real time monitoring and remote access, and keep spare computers and routers on hand and available for immediate deployment.
- Integration with specialized Dealer Management System (DMS) infrastructure – we have years of solid experience with all the major DMS systems.
We currently manage all of the following DMS types and CRM systems:
Reynolds & Reynolds ERA and Ignite
DealerTrack and Arkona
Reynolds Contact Management
Your dealership can be the beneficiary of our approach that combines technical academic knowledge with years of experience. Bitstream has developed dealership-specific processes that result in efficiencies that allow us to offer great results for less money per month than you may think. In fact, if your dealership is employing full-time IT staff for support, you are probably spending 3x to 6x what you could be spending with optimally designed systems and processes and contracted support with Bitstream Consulting.
One more thing.
We are telecommunications experts, and have had actual cases in which we have redesigned dealership telephone and Internet circuits so as to produce a reduction in the monthly bills large enough to pay for our monthly IT support! That’s right, your dealership could be overpaying by hundreds to thousands of dollars a month for voice and Internet service.
We know what every line of your monthly phone bill means, and we can also quickly determine the function of every wire and piece of equipment in your telephone and network room. We review this information and then compare it to an ideal configuration. If your dealership has poor circuit design, or is just paying more than the market rate for a particular circuit, we will discover it.
We will perform a telecommunications review, and if there are any inefficiencies in your telecommunications and data circuit design we will find them and then reengineer, quote, and install and manage the change from beginning to end. And we will do it all at no charge if we are acting as your representative to the phone company.